1. Eligibility for Return & Refund

Customers may request a return within 14 days from the date of successful delivery.

This Return & Refund Policy applies only to non-defective, change-of-mind returns.

Not eligible for change-of-mind returns:

• Promotion or discounted items

2. Conditions for Return

To be eligible for a return, customers must ensure the following conditions are met.

2.1 Condition of Items

• Items must be in new, unused, unwashed condition
• Original packaging, labels and tags must remain intact
• The returned items must match the original delivery condition

If returned items do not meet the above conditions after inspection, ？Dynamic Book Store reserves the right to reject the return, and the items will be returned to the customer without refund.

2.2 Return Shipping

• Customers may return items using a courier service of their choice.
• All return shipping fees are borne by the customer.
• Please ship the parcel to:     
  
  Dynamic Book Store (Taiping) Sdn. Bhd
  43 & 45, Jalan Stesen
  34000 Taiping, Perak.

• Customers are responsible for securely packing the items to prevent damage during return transit.
  Dynamic Book Store is not responsible for damage caused by inadequate packaging.

• We recommend using a trackable courier service, as Dynamic Book Store will not be responsible for parcels lost during return shipment.

• Refunds will exclude shipping fees, vouchers, promotional discounts, and coupon values.

3. Refund Method

• Refunds will be processed within 14 business days after the returned items are received, inspected and approved.

4. Return Process

1. Go to "My Orders"
2. Select the order you wish to return
3. Click "Return/Refund Request"
4. Select the reason for return
5. Upload photos or additional information (if applicable)
6. Once done, you may proceed to ship the parcel back to address above

5. Contact

For assistance, contact Dynamic Book Store:

Email: [email protected]

Whatsapp: +60165111324

Dynamic Book Store reserves the right to amend or update the Exchange, Return and Refund terms and conditions at any time without prior notice.